Terms and Conditions

1. Agreement and Acceptance

1.1These Terms and Conditions (the "Terms") are a legally binding agreement between you and the owner and operator of the website tukangman.com and the TukangMan app ("TukangMan", "we", "us" or "our"). They govern your access to and use of the website tukangman.com, the TukangMan request app, the contractor application form and all related features and content (together, the "Service").

1.2By accessing or using the Service, by sending a request through it, or by submitting a contractor application, you confirm that you have read, understood and agree to be bound by these Terms, our Privacy Policy, our End User License Agreement and our Disclaimer. If you do not agree, you must not use the Service.

1.3If you use the Service on behalf of a business, you confirm that you are authorised to bind that business, and "you" includes the business.

2. Definitions

• "Homeowner" means any person who uses the Service to find or contact a contractor.
• "Contractor" means any business or individual who applies to be listed, or is listed, on the Service.
• "Listing" means the information about a Contractor shown on the Service.
• "User" means a Homeowner, a Contractor or any other person who uses the Service.
• "Engagement" means any agreement, quotation, work or service between a Homeowner and a Contractor, whether or not it began through the Service.

3. Our Role: Introduction Service Only

3.1TukangMan is an online introduction service. It helps Homeowners find Contractors and opens WhatsApp so that a Homeowner can send a request to a Contractor. That is all it does.

3.2TukangMan is not a contractor, builder, engineer, architect, employer, agent, broker, insurer, escrow holder or guarantor. We do not perform, supervise, inspect or control any work. We do not employ Contractors, and Contractors are not our employees, partners or agents.

3.3Contractors are independent businesses. We do not endorse, recommend or vouch for any Contractor, and a Listing is not a statement that a Contractor is licensed, registered, insured, competent, solvent or suitable for your job.

3.4We review contractor applications only for basic completeness and plausibility. This review is not verification of identity, licences, registrations, qualifications, experience, insurance, safety record, financial standing or the accuracy of any claim made by the Contractor.

3.5No Engagement is formed, varied or guaranteed by TukangMan. Any contract is solely between the Homeowner and the Contractor.

4. Eligibility

4.1You must be at least 18 years old and have legal capacity to enter into binding contracts under Malaysian law to use the Service. If you are applying as a Contractor you must also be lawfully entitled to carry on the services you list.

4.2You must not use the Service if you have been removed from it, or if using it would breach any law that applies to you.

5. Using the Service as a Homeowner

5.1You are responsible for deciding whether to contact a Contractor and whether to hire one. You should, before agreeing to any work: ask for a written quotation, check the Contractor's experience and references, check registration or permits that apply to the work (for example registration with the Construction Industry Development Board (CIDB) for larger works), confirm insurance, and agree scope, price, schedule, warranty and payment stages in writing.

5.2You must give accurate information in your requests and must not send requests that are false, abusive, misleading or intended to harass a Contractor.

5.3If you live in a condominium or other managed property, you are responsible for obtaining any management approval, access pass, deposit or permit needed for the work.

5.4You deal with Contractors at your own risk. Our guides and other content are general information only and are not advice.

6. Contractor Listing Terms

6.1Applying: a Contractor applies through the online form. We may approve, reject, delay or remove any application or Listing at our sole discretion, with or without giving reasons. Submitting an application does not create a right to be listed.

6.2By applying and during any Listing, you warrant and undertake that:

1. all information you give is true, accurate, complete and kept up to date, and you are authorised to give it;
2. you hold, and will maintain, all licences, registrations, permits and insurance required by law for the services you offer, including CIDB registration at the appropriate grade where required, and you will show proof on request;
3. you will perform all work competently, safely, lawfully and in line with the standard of a reasonably skilled contractor, and in accordance with all applicable laws, regulations, building by-laws and safety requirements;
4. you will respond honestly and promptly to Homeowners, give clear written quotations and not mislead Homeowners about price, scope, materials, qualifications or availability;
5. you will handle any personal data you receive from Homeowners lawfully under the Personal Data Protection Act 2010, use it only to respond to the request, and keep it secure;
6. you will not use the Service to solicit Homeowners for unrelated products, send spam, or harvest contact details; and
7. your business name, trade marks, text and any images you provide do not infringe the rights of anyone else.

6.3Licence to display: you grant TukangMan a worldwide, non-exclusive, royalty-free licence to display, store and use your business name, WhatsApp number, region, services and related Listing information on the Service for as long as you are listed and for a reasonable period afterwards for records and legal purposes.

6.4Fees: at the date of these Terms there is no charge to apply or to be listed. We may introduce fees or other terms in future by giving notice on the Service. If you do not accept new fees or terms you may ask us to remove your Listing.

6.5Removal: we may suspend or remove a Listing at any time, including where we receive complaints, suspect inaccurate information, a breach of these Terms or unlawful conduct, or where a Listing is inactive. We have no duty to refund anything or compensate you for removal.

6.6You are solely responsible for your Engagements, your staff and sub-contractors, your tax, licensing and insurance obligations, and any claim, loss or damage arising from your work.

7. Dealings Between Users

7.1TukangMan is not a party to, and has no liability for, any Engagement. You are solely responsible for the terms you agree and for the performance of your own obligations.

7.2TukangMan does not process, hold, guarantee or arbitrate payments. Any deposit, progress payment or final payment is made directly between the Homeowner and the Contractor, at the Users' own risk. We recommend that you pay only against written quotations and documented progress and keep receipts.

7.3We are not responsible for resolving disputes between Users, for the quality, safety, timing or legality of any work, for defects, delays, overcharging, abandonment of work or fraud by any User, or for any loss of money or property. We may, but are not obliged to, share information with a User or an authority about a complaint.

8. WhatsApp and Third-Party Services

8.1The Service opens WhatsApp, operated by Meta Platforms, to send messages. Messages you send are subject to WhatsApp's terms and privacy policy. We do not control WhatsApp, are not responsible for its availability, delivery, security or content, and do not receive a copy of homeowner requests.

8.2The Service may contain links to, or rely on, other third-party websites and services. We do not control and are not responsible for them.

9. Acceptable Use and Prohibited Conduct

9.1You must not, and must not help anyone to:

• use the Service for any unlawful, fraudulent, deceptive, defamatory, harassing or abusive purpose;
• scrape, crawl, harvest, copy or systematically collect Listings, WhatsApp numbers, email addresses or other content, whether manually or with bots, scripts or tools, or build a competing directory or lead-resale business from the Service;
• send spam, unsolicited marketing, chain messages or bulk or automated requests to Contractors or to us;
• submit false, duplicate, misleading or malicious applications or requests, or impersonate any person or business;
• interfere with, probe, scan, overload or disrupt the Service, bypass rate limits, bot checks or other security measures, or attempt unauthorised access to any system, account or data;
• upload or transmit malware or harmful code;
• reverse engineer, decompile or attempt to extract source code of the Service except where the law expressly allows it; or
• infringe the intellectual property, privacy or other rights of anyone.

9.2We may investigate and take action for breach, including blocking access, removing Listings, reporting to authorities and pursuing legal remedies. Unauthorised access or interference may be an offence under the Computer Crimes Act 1997 and other laws.

10. Intellectual Property

10.1The Service, including its design, layout, text, graphics, images, software, databases, the TukangMan name and logo, and all related intellectual property rights, belong to TukangMan or its licensors and are protected by Malaysian and international law. Nothing in these Terms transfers any ownership to you.

10.2We grant you a limited, personal, non-exclusive, non-transferable, revocable permission to access and use the Service for its intended purpose, subject to these Terms and the End User License Agreement. You must not copy, modify, distribute, sell or exploit any part of the Service except as expressly allowed.

10.3Third-party names, logos and marks (including WhatsApp, CIDB, Google and others) belong to their owners and appear for identification only. Their use does not imply endorsement.

11. Content and Feedback

11.1You are responsible for the content you submit (including applications, Listing details and any messages to us). You grant us a worldwide, non-exclusive, royalty-free, perpetual licence to use, reproduce and display such content as needed to operate and improve the Service and to enforce these Terms.

11.2If you send us ideas, suggestions or feedback, we may use them without restriction or payment and without any duty to credit you.

11.3We may remove or refuse any content at any time, but we are not obliged to monitor content and are not responsible for content submitted by Users.

12. Availability and Changes to the Service

12.1We aim to keep the Service available but do not promise that it will be uninterrupted, timely, secure or error-free. We may change, suspend or discontinue all or part of the Service, or any feature, at any time without liability to you.

13. Disclaimer of Warranties

13.1To the fullest extent permitted by law, the Service and all content are provided "as is" and "as available", without warranties of any kind, express or implied, including warranties of accuracy, completeness, fitness for a particular purpose, non-infringement, quality, availability or that any Contractor is suitable, qualified or lawful. Please read our Disclaimer, which forms part of these Terms.

14. Limitation of Liability

14.1To the fullest extent permitted by law, TukangMan and its owners, directors, employees, agents, licensors and service providers will not be liable to you for any indirect, incidental, special, consequential or punitive loss, or for loss of profit, revenue, business, goodwill, data, savings or opportunity, or for any loss or damage arising from: (a) any Engagement or any act, omission, work, advice, quotation, price, delay, defect, injury or damage of any Contractor or Homeowner; (b) reliance on any Listing, guide or other content; (c) inability to use or interruption of the Service; (d) unauthorised access, loss or disclosure of data despite reasonable security; or (e) any third-party service including WhatsApp.

14.2If, despite the above, TukangMan is found liable to you in connection with the Service or these Terms, our total aggregate liability for all claims will not exceed RM500 (five hundred Ringgit Malaysia).

14.3Nothing in these Terms excludes or limits liability that cannot lawfully be excluded or limited under Malaysian law, including liability for fraud or fraudulent misrepresentation, or any rights you have as a consumer under the Consumer Protection Act 1999 that cannot be excluded by contract.

15. Indemnity

15.1You agree to indemnify, defend and hold harmless TukangMan and its owners, directors, employees, agents and service providers from and against all claims, demands, losses, liabilities, damages, costs and expenses (including reasonable legal fees on a solicitor-and-client basis) arising out of or related to: your use of the Service; your breach of these Terms or any law; your content or Listing; your Engagements and work; or your infringement of any right of a third party.

16. Suspension and Termination

16.1We may suspend or terminate your access to the Service, or remove your Listing or application, at any time and without notice if we believe you have breached these Terms, or if required by law, or for any other reason in our discretion. You may stop using the Service at any time and may ask us to remove your Listing.

16.2Clauses that by their nature should survive termination (including those on intellectual property, disclaimers, limitation of liability, indemnity, governing law and disputes) will survive.

17. Complaints and Notices of Infringement

17.1To report a Listing, content or conduct that you believe is inaccurate, unlawful or infringes your rights, contact us through WhatsApp or the Contact page with: your name and contact details; what you are reporting and where; why it is a problem; and, for intellectual property claims, proof of ownership and a statement that you act in good faith. We will review notices and may remove content, but we are not obliged to take any particular action or to resolve disputes between Users.

18. Privacy

18.1Our handling of personal data is described in our Privacy Policy and Notis Privasi. By using the Service you acknowledge them.

19. Notices and Electronic Communications

19.1You agree that we may give notices to you by posting them on the Service, by WhatsApp or by email, and that these satisfy any legal requirement for written notice, in line with the Electronic Commerce Act 2006. You may contact us through WhatsApp or the Contact page.

20. Changes to These Terms

20.1We may amend these Terms from time to time. The updated Terms apply from the date shown at the top of this page. Your continued use of the Service after that date means you accept them. If you do not accept a change, you must stop using the Service.

21. Governing Law and Disputes

21.1These Terms and any dispute or claim arising out of or in connection with them or the Service are governed by the laws of Malaysia.

21.2Before starting formal proceedings, the parties will first try in good faith to resolve the dispute by discussion for at least thirty (30) days after written notice of the dispute.

21.3Subject to that, the courts of Malaysia sitting in Kuala Lumpur have exclusive jurisdiction, and each party submits to that jurisdiction. Nothing in this clause limits any right you may have as a consumer to bring a claim before the Tribunal for Consumer Claims Malaysia or any other forum that the law gives you.

22. General

22.1Entire agreement: these Terms, together with the Privacy Policy, End User License Agreement and Disclaimer, are the entire agreement between you and TukangMan about the Service and replace any earlier understanding.

22.2Severability: if any provision is found invalid or unenforceable, it will be limited or removed to the minimum extent needed and the rest will continue in force.

22.3No waiver: a failure or delay in exercising any right is not a waiver of it.

22.4Assignment: you may not assign or transfer your rights or obligations under these Terms without our written consent. We may assign ours to any successor to the Service.

22.5Force majeure: we are not liable for any failure or delay caused by events beyond our reasonable control, including natural disasters, power or network failures, third-party outages, cyber attacks, labour disputes, government action or epidemic.

22.6No third-party rights: only you and TukangMan may enforce these Terms.

22.7Language: these Terms are written in English. If a translation is provided, the English version prevails.

23. Contact

23.1Questions about these Terms can be sent through WhatsApp or the Contact page.